Customer Testimonials
Amazing service from Page
Very good customer service. Very professional. They took me home and picked me up when the truywas ready. That was awesome
Service was timely and staff was professional. The vehicle was left clean inside just as it was dropped off. Very important to me. Thank you.
Did not fix problem. Engine light back on. Knocking returned. Returning on Monday, Nov. 9. I'm sorry, I just paid $1100 dollars for this repair and my weekend was ruined.
The folks down at Bud Clary of Toyota recently did some work on our Toyota Highlander. They were great. We especially appreciate Harley who worked through our service needs and also connected our extended warranty to the repairs before we even knew we had coverage. It covered 100% of the repairs as well as a rental car to use while the vehicle was being fixed. We're so grateful for his work, and the techs who repaired our car.
Payge was very knowledgeable, friendly and professional! It’s apparent that she takes pride and ownership in her work. In the brief time during my visit, I saw her helping out and answering questions from her colleagues as well and you can tell that it is a normal thing for them to come to her for help. I don’t normally leave reviews but I wanted to this time because she really impressed me.
Very poor customer service. The sales person was able to provide me the difference between the two cars I was interested. He just said that those are two different cars. They were not able to answer what oil car needed or gas. They kept asking me to wait they are going to ask someone, because they are not a mechanic. Never got an answer. I expected the sales person to know a little bit more about the cars they are selling. While processing the purchase, they told me that I need to go to the bank to get a cashier ... Read More Google - Nov 3, 2026
By far the worst service shop I've ever had work on my vehicle. I can't speak to the vehicle sales side of the company.
Unsafe practices:
While replacing my tie rods during one of my first visits, the tech decided to INTENTIONALLY replace my lug nuts with random nuts they had floating around the shop. These lugs were not made for my wheels and would would cause them to back off while driving. I took my Tacoma back to them, confused why I was suddenly having terrible, progressively worsening vibration while driving. After at least four escalations, I ... Read More Google - Nov 3, 2026
Staff was great !!!! Good job taking care of my car and myself !!! I am happy to recommend it to my friends
Service is always good. Staff is courteous, kind and quick. They are good with any updates.
Service advisor Harley brown was great throughout entire interaction. Service/mechanic and mainly service manager are a joke. Went in only for a TSB update and took 3 times to get them to actually do the update. Manager Luis was super confrontational when I demanded car back and questioned his techs and blamed me that work requested was not clearly stated on my end. Litterally stated all 3 times first sentence on work order. was lied to and could not get a solid answer on fluid capacity. Went from underfilled by 5qts to all of a sudden being 2qts over. If you ... Read More DealerRater - Nov 1, 2026
Alondra did a good job working with me to find the vehicle I wanted to purchase
I was greeted immediately by Harley. He was friendly, respectfully and answered all my questions. He kept me aware of the work and explained in terms I understood. I recommend Harley!
Great job! Got me in & out in record time! Thank you. I was very happy.
The salesman Kyle was fantastic to work with, extremely helpful and knowledgeable. I plan to use him in future vehicle purchases.
I had an excellent experience that exceeded my expectations! Johnny provided exceptional customer service and was very attentive, patient, and knowledgeable. He took the time to call me, answer all my questions, and explain everything clearly in a way that was easy to understand. He truly goes above and beyond to make sure his customers feel informed and taken care of. I highly recommend Johnny for his outstanding customer service. Thank you for such a great experience!
We had a wonderful experience with our salesperson and are very happy with our truck that is the only thing that even gets them one star. But let's talk about the finance person. Davonte absolutely has no clue what he is doing. We did all of the financial paperwork 2 months ago; it just got to Toyota Financial today. We had endless calls with him and it was always that he just needed to correct a typing error and it would be done by the end of the month, then the end of the week and then he started saying ... Read More Google - Oct 14, 2026
They have always been courteous to us. We have gotten three vehicles from there. Oil changes and check ups on the cars have been good. But when we bought tires for our vehicles, it took too long for them to get the tires and put them on. They did loan me a vehicle to use until they got everything taken care of. But I had to wait for two days. That is too long in my opinion.
Service was good. However, they don't answer their phone very much. Oroba6just busy. Johnny was great!!
I had a pleasant experience at Bud Clary Toyota Moses Lake. They were very detailed with the services being rendered and explained their diagnosis/inspection afterwards. They didn't exaggerate any prices or issues with the car. I'm looking forward to my next appointment with them.
The employees were very nice, but management must do better. Came in for a 5k mile inspection. Scheduled on the app. Tire rotation, oil change, and inspection as it was the only option. Was told 5k is not an oil change… then why not update that on the app? I’m not convinced they aren’t just behind. I’m sitting here, 2 hours after my scheduled appointment for a tire rotation… still waiting. This is ridiculous. I’m told it is due to lack of staffing/new staff. If you can’t staff a Saturday then don’t offer it. ... Read More Google - Oct 3, 2026
Ashley was on top of it, answered all my questions speedily which meant a lot. She was personable, professional and most of all we found honest. Give her a raise! We only have one problem with dealership, Toyota extended warranty is not sold only aftermarket is offered.
Excellent service. Harley explained the process, ensured I was given an accurate estimate then arranged for me to be driven to work while my vehicle was worked on. The work was completed sooner than the estimated completion time I was given.
Brought my GMC 3500 in for an oil change. Opted to include one of the "the dealer recommends this" packages. Out of the dozen or so maintenance steps included, they muffed at least one and gouged me on one. Just rotating the tires was incorrectly done as they either don't know that the tire pressure needed to be adjusted when doing a front to back rotation, or they didn't bother to do so. That doesn't inspire a lot of confidence in the other tasks that they claim were completed.
Very friendly and helpful really appreciated the ride back home as well …loved the lady driving!
I've had a hard time with oil changes here. The first one they did something wrong and oil leaked all over our when I got home. I then had to buy oil to put in and drive back to the dealership so they could fix it. Instead of an apology I got "no charge today!" as if I had received a huge favor.
The second time was better, but it did take almost 2 hours for a pre scheduled oil change that they knew I would be waiting in the dealership for.
We bought the three oil change ... Read More DealerRater - Sep 29, 2026
Abel and Jessica were great!
Not clearly stated as to the price of what was recommended to be done to the car
I recently purchased a new RAV 4 from this dealership. I worked with Jeremy, Wyatt, and Chris. All of them were friendly and responsive, and facilitated a smooth and stress free buying process. I would recommend this dealership to anyone looking to buy a car. This dealership provides excellent service and fair pricing.
I would've given a much higher score had it not been for this one incident. During the "inspection" it was determined that I needed a new air cabin filter. Due to the exorbitant cost to have this done by your dealership (over $50) for something that literally takes 30 seconds, I politely declined to have this service done, as I can easily do this myself. It was a female that I spoke with. She showed me the cabin filter and it was indeed loaded with debris. I told her that I would replace it myself but before placing it ... Read More Google - Sep 25, 2026
Jonathan in service tries so hard to do all he can for us. We’ve been coming for years and although the service time itself has recently taken much longer than previous years, Jonathan always makes it pleasant and appreciate his patience and professionalism. Thank you Jonathan.
I would've given a much higher score had it not been for this one incident. During the "inspection" it was determined that I needed a new air cabin filter. Due to the exorbitant cost to have this done by your dealership (over $50) for something that literally takes 30 seconds, I politely declined to have this service done, as I can easily do this myself. It was a female that I spoke with. She showed me the cabin filter and it was indeed loaded with debris. I told her that I would replace it myself but before placing it ... Read More DealerRater - Sep 25, 2026
Fun bunch to work with, they were knowledgeable about the vehicles and were able to get us into a safe vehicle that fit our needs.
This was my first time purchasing a car through a dealership. Initially, I had my guard up and was unsure what to expect. However, Kyle was kind, thorough, and provided complete transparency. I’m very happy with my Tesla! Additionally, Dayvonn, the finance manager, was easy to work with and made for a smooth sailing experience. Thank you Bud Clary!
Kind, pleasant experience, would definitely come back, exceptional service from my advisor, see you next time
It took a little longer than I expected for an Oil Change but it was done very professionally.
Excellent service. Enjoyed working with Paige! I always appreciate the way I am treated at the dealership. Thanks so much.
I couldn't give anything less than 1 star or I would have. Been waiting here for over 7 hours for just a simple oil change. No updates on vehicle status provided. I checked three times and last time I was told it would be another 45 minutes, which was 2 hours ago. I was fine waiting until I saw a lady leaving with her vehicle who had come in much later than me. It should have been first in, first out. I went to inquire but there was nobody at the desk so I walked back to the service area, and a guy ... Read More Google - Sep 19, 2026
Price was way higher than stated on coupon will not be back for service ever
We went there just to look and a gentleman came out and I said just looking he said ok and turned around. And with that being said , I said do you have the key for this he was the most polite car salesman I have met in a long time so we bought the car from him. His name is I Jesus so if yo go there ask for him. He is a great person. Thank You
Service is always fast, reliable and welcoming. Employees are professional and considerate everytime I need service for my vehicle.
Everyone I interacted with was fun and friendly. I felt very comfortable there and well taken care of!
Friendly and helpful, was a little misleading on our purchase, inventory was a little thin
Friendly staff to work with, understanding and patient. Things transitioned very smoothly. Glad to keep my truck.
We had another excellent experience working with Able Guerra at Bud Clary Honda! Able previously helped us with the purchase of our truck, and we had such a great experience that when it came time to find a car for our son, we knew we wanted to work with him again.
Able is friendly, knowledgeable, honest, and never makes you feel pressured. He made the entire process easy and went above and beyond to make sure we were taken care of and felt good about our purchase. It’s hard to find a salesperson you genuinely trust, and Able has ... Read More Google - Sep 12, 2026
I worked with Kyle on purchasing a new (to me) Toyota and my experience was awesome! Kyle was pressure free, answered all my questions, which were endless, and worked hard to get me exactly where I needed to say yes! 10/10 would work with him again and buy from Bud Clary!
They did a great job showing the options for vehicles and helping guide through the buying process
I took my vehicle in for an oil change about 9:00 AM. They asked if I would be waiting there or leaving while the work was done. I asked how long. They replied about an hour and a half. I said that I would leave, so they said they would call when it was done. I called at noon and they said it wasn't done but the technician would start on it after lunch. I called a couple more times that day. They didn't finish until after 4:00 pm and I had to call them to hear that it was ... Read More DealerRater - Sep 9, 2026
Service was friendly and informative. Quick to help with all questions asked about the worked being performed.
Poor customer service, went in for an oil change and alignment with an appointment, sat there for 5 hours with no answers as to why it was taking so long and no updates along the way. At the end of the appointment they charged me for a tire rotation as well. I never once asked for or approved a tire rotation.
Kyle in the sales department was wonderful to work with. He even took the time to research and speak with other departments when needed to answer all my questions. Highly recommend!
Alondra was incredibly helpful throughout the process. Many phone calls and emails were conducted over the course of several weeks due to my wife and I living 330 miles away in Bigfork, Montana. We placed a $500.00 deposit to "hold" the care for us as the dealership spent time getting the car Gold Certified. Bought and picked up the car August 28. The paperwork process with Dayvonn was incredibly slow. We paid via a cashier's check and had few questions, but yet it took hours.
This Toyota dealership was out of the way for me but got the vehicle in a timely manner and for the right price.
Crazy an oil change took 3 hrs and I had an appointment . When I asked they said it was because it was Friday.
Johnny and Susan have repeatedly taken the time to improve my customer experience. They communicate well and in a timely manner. I appreciate the above and beyond effort from them.
Were very helpful, got me into an even better car then I had hoped for, Ashley was my salesperson and she was amazing, process took awhile was there from 10-7 but as I said they got me into something even better then I had hoped so it all worked out. Thanks guys we are loving our new 4Runner!
I went there three times, only to eventually find out that the issue with my car could have been fixed simply through the vehicle’s settings.
A few of the employees were very nice and helpful, but my experience was inconsistent. There was one man at the front desk who didn’t seem very sure about what he was doing. One day I was told one thing, and the next day I was told something completely different, which made the situation more frustrating than it needed to be.
There was also a young blonde woman who was there all three ... Read More DealerRater - Aug 24, 2026
Excellent service from salesman. Very enjoyable buying experience. I would definitely consider the dealership for my next purchase.
Payge had above and beyond customer service. She kept me informed on all my updates.
Damaged my vehicle. Didn’t use the lug lock system ruined the lug bolt instead. Curbed the rim. Basically said they were not going to take responsibility for any of it. Called left message for service manager. No call back.
Was very good experience Friendly and very informal. First time buying a Toyota so they were very helpful
Our salesman was a very knowledgeableyoung man. He was personable and kept us informed regarding the arrival of our vehicle.
Easy to schedule keeps me informed nice to work with. Giod communication and good lidtenerd
People are very friendly, they update you on what is going on with the car.
Clean building, friendly staff,knowledgeable sales personnel. Very pleasant buying experience!Amanda was awesome to work with!
Krysten was very polite and helpful as was the gentleman whom I signed the papers with
They are hard to communicate with. Messages left with no return calls. I actually picked up my vehicle from having oil changed, 3 hours later they called me to pick up my vehicle. Customer service is horrible!
I was really pleased this time. It only took about 1hour to service my car. They were also able to unstick a phone attachment that I accidentally got jammed in the top of the cover for the front cubby hole.
I always get great service from the entire excellent team at Bud Clary Toyota in Moses Lake!
This last visit was one of the better ones I have had. Unfortunately I have had struggles with the wait times, feeling like they did not get all the services done, or that customer care was not always the best… I will say that Payge is a great asset to the service department, she was super kind, caring and knowledgeable.. might have been half the reason I will renew my bud clary care
It was absolutely over priced work. Over $600 for a replaced battery. There were charges that I was not made aware of until I came to get my car. I will definitely make sure I tell anyone who asks to never get their car worked on there.
I live three hours away from that dealer. My local dealer, Rogers Toyota in Lewiston, xxxxxx me off, so I messaged Jesus on Saturday morning. They gave me a great deal, so I bought my 2026 RAV4 SE AWD the same day.Thanks Jesus and that dealers.
Staff was polite and efficient. Shuttle service was polite and efficient and a great service
Long wait and upselling pushed on me. Bought car brand new and always taken it here for maintenance. Disappointed with most of my visits and lack of good work.
Everything was as expected. Good customer service. Will continue taking my car to them. Thank you!
Got a routine tire rotation. Took 3 hours after the appointment time. This is pretty normal for this facility. Had a sensor warranty work, truck in shop 1 week. They do not offer a loaner car for warranty. Very inconvenient
The staff was exceptional, friendly and competent. While it took a little longer to solve the problem with my car they did it.
It was great and honest. They showed me everything possible and what my opportunity are.
Service so bad I had to call the police. Horrible communication, horrible time management, horrible experience all around. Thy had My 2022 Chevey 2500 Diesel for a week. Sad the repair to the hard shift was maintenance and changed me $1100 over the approved services. I’m going to a dealer out f ton from now on.
Customer service was great Luis was very friendly. Staff was fast and efficient I will gladly be back
All service advisors were friendly, professional and greeted us upon arriving. Our Service Advisor, Luis, provided excellent customer service and kept us informed during our vehicle's servicing.
Not understanding why you do not take personal checks for payment . Paige was very helpful in the servicing of my car .
they fixed my convertible hardtop motion for much less than I expected. A great tech.
Harley, the Service Rep and the Technician that I spoke to I was treated with courtesy and respect. I was shown physical evidence of the repair needs for my vehicle. I don't do surveys, so this is the last survey I will do for Toyota. If I had issues with Bud Clary, I wouldn't be a return customer.
Up sale up sale New car with 9,000 miles. And needs front and alignment. Not covered under warranty.. need fuel additives not under warranty. A lot of up sales for unnecessary things is the car really that bad that you need alignment after 9000 please then you go spend $250 to go get it assessed by a front end alignment guy and he says nothing‘s wrong up sale up sale up sale.
I had a great experience at Bud Clary Toyota of Moses Lake. Everyone was friendly and knowledgeable
Johnny in Service makes the service experience exceptional. I have had several experiences with Johnny and all have been note worthy. His commitment to honest and thorough customer service is refreshing. Many of my experiences over the years with other advisors have not been as enjoyable.
Kyle was great!! The process was very smooth!! We love our new car. We would recommend this dealership to anyone looking for a car.
Had a great connection with Kyrsten who assisted me in the purchase of my new Grand Highlander. Chris in finance was also terrific who made the purchasing process extremely smooth. Thank you to Kyrsten and Chris.
This dealership was one of the only dealerships willing to work with me to find the specific build I wanted.
If you want to find the Toyota you desire & work with someone who cares and communicates well, contact Bud Clary Toyota. Ask for Kyle! From start to finish, even in the finance department, Dayvonn, was quick and easy to work with. We highly recommend doing business with them!
Would not even think about taking my car to them. They take weeks to diagnose and don't ever check their work when they "done." One cae I took to them for AC problems they could not diagnose and still charged me. The 2nd time I took another vehicle for a bad rear clutch deferencial and charged me $5700. We did not drive more than 30 ft when the care was jerking hard . When back into the office and told them what the car was doing. They said they run them for 10 miles to verify no issues. Yet we could ... Read More DealerRater - Jul 15, 2026
Very patient with me and worked with me very well and informative with all the breakdown in information and made it easy for my options.
Hola soy Huber esta es mi experiencia , son amables, atentos estoy contento con el trato pienso que Toyota es la mejor marca gracias al vendedor jesus gracias.
Impressed with the service department. Explained my service contract with me and what it covered.
My car still clunks and squeaks since my oil change 2 weeks ago It was quiet before I had it serviced I don’t get it you guys have always done good work This last oil change was bad🥺
Kyle and Dayvonn were fantastic to work with! They were incredibly knowledgeable, helpful, and patient, answering all of my (many) questions with professionalism while still being very personable and friendly. They actually made the entire car-buying experience comfortable and enjoyable. I'm so glad Bud Clary had the car I was looking for, and even more grateful that Kyle and Dayvonn were the ones who helped me.
I added a clear shield to my loan and cannot get ahold of an actual person to make the initial appointment. It sends you to a computer which wants to schedule a diagnostics appointment and when you try calling for a person it goes to voicemail. Even when I call another department they cannot find anyone working in the service department that can help me. People like working with people NOT computers.
I would recommend this service department. They were courtious efficient and professional. They also have a shuttle which I use frequently.