Customer Testimonials
Kyle and Dayvonn were fantastic to work with! They were incredibly knowledgeable, helpful, and patient, answering all of my (many) questions with professionalism while still being very personable and friendly. They actually made the entire car-buying experience comfortable and enjoyable. I'm so glad Bud Clary had the car I was looking for, and even more grateful that Kyle and Dayvonn were the ones who helped me.
I added a clear shield to my loan and cannot get ahold of an actual person to make the initial appointment. It sends you to a computer which wants to schedule a diagnostics appointment and when you try calling for a person it goes to voicemail. Even when I call another department they cannot find anyone working in the service department that can help me. People like working with people NOT computers.
I would recommend this service department. They were courtious efficient and professional. They also have a shuttle which I use frequently.
All new staff have made for a better experience. They got the truck done in a reasonable amount of time and even were able to get us back in for additional fluid changes.
Very friendly, willing to work with you to get the car you want. The manager, John makes it easy to deal with. I love that they are not high pressured sales people. The finance manager is also easy to deal with, making the process of buying a car easy.
Had a great experience! It was very fast and great customer service! 10 out of 10
Friendly staff, not high pressure salesman but help you make the right decsion and willing to deal fairly
Great job service was quick and on time. Accomplished what I requested! Well done and complete!
Went in for a scheduled oil change, had a morning appointment and every thing went good, was there only a little over a hour.had no problems
Everyone was kind and nice, yet did not diagnose the coolant leak with our 2018 Prius.
The service was great; however, they would not take my check after over 10 years and 3 vehicles we have serviced with them. Not such a big deal except for the 3% service charge on the credit card...especially when the service and parts are charged at a premium. Who carries $1200 in cash anymore?
Got the service taken care of without any hiccups and good explanation of what was done and/or needed to be done.
Stress free buying experience. The whole team did a professional job. The price we agreed on was fair. Thank you.
Working with Levi, he helped me figure out the best options in a multi vehicle transaction. His level of communication and support was above the top! He assisted me with a lease buyout of my '23 4runner - I absolutely love this vehicle and just could not part with it! Too many great adventures and looking forward to many more! Highly recommend working with Levi and his management staff!
Me and my husband were very pleased with the service we received! The salesman Kyle really went above and beyond to help us get into our new Grand Highlander as smooth as possible and we were very impressed! He even went above and beyond to help us get snacks for our kiddos during the paperwork process! Pleasure to work with!
Good service, quick service. Review of service by lead at exit pointed out wipers were in good condition but wipers did need replacing, he also ran thru the service information that was performed much too quickly. Service person who saw me to my car was very positive and goid spirits.
Sal most two weeks fo r fuel leak kept sayiny they would stay in touch called left message and Tex neither got back finally got fed up called on Thursday not ready will be fri morning. Called Friday said to come out be ready to pick up at 5 pm was there at 5 to pick up truck not ready said they would call me on Tuesday extremely in happy I usually go to sangstet motors in Wenatchee they have there act together won’t be coming back will leave truck on side of road before coming back when I brought it ... Read More DealerRater - May 29, 2026
Kyle was great and helpful. Only thing I wish could have been different is allowing me to fill out paperwork before I come in so I could speed up the process but I understand that’s not always an option.
They did the job fast and they let me know what was need . Like I needed to change my cabin filter
Amazing experience same day appointment they got me in and out quick and my car was still clean when I got it back no foot prints!
Had an amazing experience buying my first new Toyota everyone was so helpful and made it an easy and stress free experience! 10/10 recommend buying a car from Bud Clary Chevy Toyota of Moses Lake!
Victor was very professional and polite. I would recommend him to anyone. He went above and beyond for me.
Bud Clary is my choice because they provide excellent customer Service. The associates are great. They are the best!
Wyhatt is an excellent dealer and works hard to find the vehicle that met my needs. Also made sure the car was cleaned and ready since it was just delivered and hour before I arrived.
My service went very smooth this time. They did a great job! It was completed in a timely manner
Was able to get me in the same day and explained what was needed to be done.
Johnathan was great to work with. Very knowledgeable and professional and would recommend anyone to Bud Clary for all their vehicles and needs..
This time was different, I spend less time waiting for the service. And the guy who help me with the service was a nice gentleman.
They gave me options on service provided for my vehicle. Texted picture of a potential problem so I could approve additional work. Very polite.
Service was very good, staff was great, just didn't get the outcome on the motor I was hoping for..
Zero sense of urgency. Communication poor. Price discrepancies was also a thing. I left a good review the first time I went for an oil change with how that went, with the customer service as well. This time , complete turn around of expectations (different people running the show this time). Definitely not going back there.
Great group of people to work with. The entire team is professional and willing to go the extra mile.
We had an absolutely amazing experience with Kyle Stanfill at Bud Clary Toyota in Moses Lake, WA, about a month ago. From our first phone call to walking into the dealership, Kyle was incredibly welcoming, spirited, outgoing, fun, polite, and professional. He has such a fun personality and made the entire process enjoyable instead of stressful. He's funny yet professional, easy to talk to, and someone you can truly be yourself around.
Kyle was extremely helpful every step of the way. He answered all of our questions, made sure we understood everything, and never made us feel pressured. What ... Read More Google - Apr 7, 2026
Just love these guys! They are good natured and good humored. They are great with keeping me in the loop and answering any questions I may have. Just all around great guys! Thank you Bud Clary’s Service Advisors!
I just purchased a car working with Jesus Barragan. Jesus and the rest of the staff made the process very quick and simple for me.
Jason was fantastic to work with! He made the process of selling my car quick, smooth, and stress-free. Very professional and honest. Highly recommend working with him.
When I came in, I get my license plates, they didn't even put them on. And after my service a day, you guys don't wash cars? Every place I bought a new car truck.Will always put the plates on and wash my truck after service! So I'll be taking my business elsewhere!!!
We want to start off and say, we like Kyle’s! Kyle Stanfill did an amazing job from the moment we contacted the dearlership to walking away with our new vehicle. Kyle and Travis Lovestendt were an amazing team and made us see how much they value family, local community, and having the best possible deal. We recommend asking for Kyle and Travis, and look forward to going back for another vehicle!
I have bought 2 cars here and they have been nothing but amazing and flexible! Shoutout to Kyle! Best salesman I have encountered made the transaction fun and was great at finding quick solutions to the hiccups we encountered!
Great experience and great to deal with do my service.
They were very polite. Texted when they needed permission to change out the air filter. Thanks.
Customer service was good and kept informed of needed services despite only asked ng to problem solve my radio issue. Performance Auto Sound was able to replace and install a new battery for $1800 less than Bud Clary.
Got my oil change, filter swapped, and tires rotated in a timely manner considering how busy they were. Victor in service was very kind and respectful.
worked well with customers concerns. and the job was completed to my satisfaction
We recently visited Bud Clary Toyota to look at a few models we had narrowed our search down to. We worked with Christopher (Chris), who was patient, helpful, and gave us plenty of time to explore the vehicles and take a test drive. There was absolutely no pressure, which we really appreciated.
After talking things over at home, we returned the next day. The sales manager, Gary, walked us through numbers on several different models and worked with us to get the payment right where we were comfortable.
A quick backstory: we bought a car from Jeremy several years ago, ... Read More Google - Feb 19, 2026
I purchased my 2025 Toyota 4Runner TRD Pro from this dealership and had a very smooth and professional buying process. Communication was clear from start to finish, with zero pressure to add extra packages or insurance. I live about 300 miles away, and Wyatt was incredibly helpful - he negotiated the price over the phone and sent detailed photos so I could inspect the vehicle remotely before making the trip. Everything matched what was promised when I arrived. Very straightforward, honest team and a truly hassle-free purchase. Highly recommend, especially working with Wyatt.
The gentleman I had the pleasure of working with today was professional and gave me no pressure to buy. Very pleasant experience. Unfortunately they were not willing to negotiate whatsoever on price but had a good experience regardless.
Was made aware of upcoming issues, but was not pressured into doing them.
Richie was great to deal with and very helpful! We will be back!
Victor was very helpful, professional, got me in and out for my maintenance Very kind and helpful knowledgeable Thank you Victor
Marvelous Experience
Nice frendly staff, great ride home and back, fair price
They were very good honoring the “Bud Clary Care” oil change and didn’t charge me the total cost for the diagnostic procedure. Also charged the car overnight inside their shop. But! I scheduled a ride home and a ride back to the business (the ride to/from was really important for me). Sat there from 9:45am to 11:30am when they finally got around to giving me a ride home. Then they forgot I needed a ride back to the shop and had to leave my car there overnight. Told me they’d be there at 8:20 the next morning because ... Read More Google - Feb 7, 2026
We purchased a Toyota Grand Hybrid Highlander from Bud Clary and our experience was "AWESOME"! Over the years we have purchased many cars and this was one of the easiest purchases. They gave us a very good price for our trade in and that made the deal even better!!
Wyatt was our salesperson and he was sharp.
He answered all questions we had and if he wasn't sure he said he wasn't sure and would find out and he GOT back to us . Very impressed with that.
In the future if we are looking for a ... Read More Google - Feb 4, 2026
Prompt & courteus service. Keep informed on progress of service to van. Service manager was helpful in adjusting a billing problem
Was pleasant efficient and a pleasure working with.
Victor was awsome again! Thank you!!
Quick, efficient and friendly
I had a great experience with Victor in the service department today. He was very courteous and I appreciated his transparency about what they could and couldn’t do based on availability of diagnostics that particular day. They did take care of my two recalls, and I’ll be back for the other issue.
(Translated by Google) Very good service, thank you (Original) Muy buena atencion, gracias
Negotiated fairly, delivered as promised. Will definitely do business with this firm and sales rep Kyrsten again.
I visited here and worked with Chris O. in the sales department. He was super easy to work with, was low pressure and really knew the Toyota product. The environment was great and I would highly recommend Chris to anyone looking to buy!
Fast and friendly for my car service.
Came in for scheduled maintenance check up and oil change, Victor in the maintenance dept ,got me checked right in as soon as I pulled up everything was great
Informative with follow up visit with in a week.
The maintenance team here is amazing—super nice, very friendly, and efficient. They work fast and always make you feel welcome. Highly recommend!
So friendly and kind. Definitely coming back!
Quick, seamless, and easy!
The whole Bud Clary team was awesome, but especially my salesman Wyatt. He was super responsive, helpful, answered all my questions, and was not pushy about upselling options I didn’t want. He got me into a great car for a good value and minimal headache. Would totally go back for another car purchase!
The shuttle driver Chelsea (Chicanez) was right on time, knew her way around and best route. Very likable and personable person. This is the second time she has been my shuttle diver for Bud Cleary. She’s a good asset for Bud Clary. The service people were pleasant and called me when the work was done.
Great experience from beginning to end! Justin and Chandler were very knowledgeable and easy to work with.
The service dept employees were extremely nice and more than happy to explain the bill. My only hesitation to a 5 star is they convinced me to get the sanitizer for my cabin filter area. I expected a better smell in my car but instead it made it smell way worse. Money not well spent
I always try to use Bud Clary of Moses Lake my local dealer for my services and recalls
Very nice to with
The recall went well and was completed on time everyone was very professional and curtious.
Customer service was terrific. I was provided a shuttle ride to my door and that was outstanding the driver was so super nice and friendly and made you feel like you had been friends for a long time it was a great experience. Definitely glad I purchased my car there and receive my service there as well.
The service was excellent and Elizabeth made sure that if I had any issues she could help. She was very helpful
Kind respectful and sent me a video of my cars condition. 10/10
I received my inspection review and recommendation 5 minutes before being told my truck was finished. Receiving it earlier would have allowed me to approve some of the much needed recommendations.
Great experience with service department today. In the past the sales department experience was negative. We wanted to purchase a vehicle locally but have mistrust in sales department. Purchased out of town with a much better experience.
My experience was amazing and fast with a great sales team
Appreciate how organized they were and how quick the appointment was.
My overall experience was great, I was assured my truck would be completed in a timely manner, and while picking up my truck was greated with respect and a professional environment. Will be doing my future appointments with Toyota of Moses, thanks to my advisor Elizabeth.