Customer Testimonials
Krysten was very polite and helpful as was the gentleman whom I signed the papers with
They are hard to communicate with. Messages left with no return calls. I actually picked up my vehicle from having oil changed, 3 hours later they called me to pick up my vehicle. Customer service is horrible!
I was really pleased this time. It only took about 1hour to service my car. They were also able to unstick a phone attachment that I accidentally got jammed in the top of the cover for the front cubby hole.
I always get great service from the entire excellent team at Bud Clary Toyota in Moses Lake!
This last visit was one of the better ones I have had. Unfortunately I have had struggles with the wait times, feeling like they did not get all the services done, or that customer care was not always the best… I will say that Payge is a great asset to the service department, she was super kind, caring and knowledgeable.. might have been half the reason I will renew my bud clary care
It was absolutely over priced work. Over $600 for a replaced battery. There were charges that I was not made aware of until I came to get my car. I will definitely make sure I tell anyone who asks to never get their car worked on there.
I live three hours away from that dealer. My local dealer, Rogers Toyota in Lewiston, xxxxxx me off, so I messaged Jesus on Saturday morning. They gave me a great deal, so I bought my 2026 RAV4 SE AWD the same day.Thanks Jesus and that dealers.
Staff was polite and efficient. Shuttle service was polite and efficient and a great service
Long wait and upselling pushed on me. Bought car brand new and always taken it here for maintenance. Disappointed with most of my visits and lack of good work.
Everything was as expected. Good customer service. Will continue taking my car to them. Thank you!
I'm not entirely impressed with my experience. I drove out from Wenatchee to check out a used 2014 Lexus with low mileage at a fair price. I needed a more reliable vehicle and felt this was the one. It has some very minor cosmetic damage, but who cares? Both the sales associate and the finance manager we dealt with were pleasant, patient, and answered all of our questions. Except when it came down to the car's trim. They became a little dodgy and had trouble finding their words. They listed it as an F Sport and I drove off ... Read More Google - Jul 31, 2026
Got a routine tire rotation. Took 3 hours after the appointment time. This is pretty normal for this facility. Had a sensor warranty work, truck in shop 1 week. They do not offer a loaner car for warranty. Very inconvenient
The staff was exceptional, friendly and competent. While it took a little longer to solve the problem with my car they did it.
It was great and honest. They showed me everything possible and what my opportunity are.
Service so bad I had to call the police. Horrible communication, horrible time management, horrible experience all around. Thy had My 2022 Chevey 2500 Diesel for a week. Sad the repair to the hard shift was maintenance and changed me $1100 over the approved services. I’m going to a dealer out f ton from now on.
Customer service was great Luis was very friendly. Staff was fast and efficient I will gladly be back
All service advisors were friendly, professional and greeted us upon arriving. Our Service Advisor, Luis, provided excellent customer service and kept us informed during our vehicle's servicing.
Not understanding why you do not take personal checks for payment . Paige was very helpful in the servicing of my car .
they fixed my convertible hardtop motion for much less than I expected. A great tech.
Harley, the Service Rep and the Technician that I spoke to I was treated with courtesy and respect. I was shown physical evidence of the repair needs for my vehicle. I don't do surveys, so this is the last survey I will do for Toyota. If I had issues with Bud Clary, I wouldn't be a return customer.
Up sale up sale New car with 9,000 miles. And needs front and alignment. Not covered under warranty.. need fuel additives not under warranty. A lot of up sales for unnecessary things is the car really that bad that you need alignment after 9000 please then you go spend $250 to go get it assessed by a front end alignment guy and he says nothing‘s wrong up sale up sale up sale.
I had a very good experience purchasing my New RAV4 at Bud Cleary Toyota of Moses Lake!
I had a great experience at Bud Clary Toyota of Moses Lake. Everyone was friendly and knowledgeable
Johnny in Service makes the service experience exceptional. I have had several experiences with Johnny and all have been note worthy. His commitment to honest and thorough customer service is refreshing. Many of my experiences over the years with other advisors have not been as enjoyable.
Kyle was great!! The process was very smooth!! We love our new car. We would recommend this dealership to anyone looking for a car.
Had a great connection with Kyrsten who assisted me in the purchase of my new Grand Highlander. Chris in finance was also terrific who made the purchasing process extremely smooth. Thank you to Kyrsten and Chris.
This dealership was one of the only dealerships willing to work with me to find the specific build I wanted.
If you want to find the Toyota you desire & work with someone who cares and communicates well, contact Bud Clary Toyota. Ask for Kyle! From start to finish, even in the finance department, Dayvonn, was quick and easy to work with. We highly recommend doing business with them!
Would not even think about taking my car to them. They take weeks to diagnose and don't ever check their work when they "done." One cae I took to them for AC problems they could not diagnose and still charged me. The 2nd time I took another vehicle for a bad rear clutch deferencial and charged me $5700. We did not drive more than 30 ft when the care was jerking hard . When back into the office and told them what the car was doing. They said they run them for 10 miles to verify no issues. Yet we could ... Read More DealerRater - Jul 15, 2026
Very patient with me and worked with me very well and informative with all the breakdown in information and made it easy for my options.
Hola soy Huber esta es mi experiencia , son amables, atentos estoy contento con el trato pienso que Toyota es la mejor marca gracias al vendedor jesus gracias.
Impressed with the service department. Explained my service contract with me and what it covered.
My car still clunks and squeaks since my oil change 2 weeks ago It was quiet before I had it serviced I don’t get it you guys have always done good work This last oil change was bad🥺
Kyle and Dayvonn were fantastic to work with! They were incredibly knowledgeable, helpful, and patient, answering all of my (many) questions with professionalism while still being very personable and friendly. They actually made the entire car-buying experience comfortable and enjoyable. I'm so glad Bud Clary had the car I was looking for, and even more grateful that Kyle and Dayvonn were the ones who helped me.
I added a clear shield to my loan and cannot get ahold of an actual person to make the initial appointment. It sends you to a computer which wants to schedule a diagnostics appointment and when you try calling for a person it goes to voicemail. Even when I call another department they cannot find anyone working in the service department that can help me. People like working with people NOT computers.
I would recommend this service department. They were courtious efficient and professional. They also have a shuttle which I use frequently.
All new staff have made for a better experience. They got the truck done in a reasonable amount of time and even were able to get us back in for additional fluid changes.
Had a great experience! It was very fast and great customer service! 10 out of 10
Friendly staff, not high pressure salesman but help you make the right decsion and willing to deal fairly
Great job service was quick and on time. Accomplished what I requested! Well done and complete!
Went in for a scheduled oil change, had a morning appointment and every thing went good, was there only a little over a hour.had no problems
Everyone was kind and nice, yet did not diagnose the coolant leak with our 2018 Prius.
The service was great; however, they would not take my check after over 10 years and 3 vehicles we have serviced with them. Not such a big deal except for the 3% service charge on the credit card...especially when the service and parts are charged at a premium. Who carries $1200 in cash anymore?
Got the service taken care of without any hiccups and good explanation of what was done and/or needed to be done.
Stress free buying experience. The whole team did a professional job. The price we agreed on was fair. Thank you.
Working with Levi, he helped me figure out the best options in a multi vehicle transaction. His level of communication and support was above the top! He assisted me with a lease buyout of my '23 4runner - I absolutely love this vehicle and just could not part with it! Too many great adventures and looking forward to many more! Highly recommend working with Levi and his management staff!
Me and my husband were very pleased with the service we received! The salesman Kyle really went above and beyond to help us get into our new Grand Highlander as smooth as possible and we were very impressed! He even went above and beyond to help us get snacks for our kiddos during the paperwork process! Pleasure to work with!
Good service, quick service. Review of service by lead at exit pointed out wipers were in good condition but wipers did need replacing, he also ran thru the service information that was performed much too quickly. Service person who saw me to my car was very positive and goid spirits.
Sal most two weeks fo r fuel leak kept sayiny they would stay in touch called left message and Tex neither got back finally got fed up called on Thursday not ready will be fri morning. Called Friday said to come out be ready to pick up at 5 pm was there at 5 to pick up truck not ready said they would call me on Tuesday extremely in happy I usually go to sangstet motors in Wenatchee they have there act together won’t be coming back will leave truck on side of road before coming back when I brought it ... Read More DealerRater - May 29, 2026
Kyle was great and helpful. Only thing I wish could have been different is allowing me to fill out paperwork before I come in so I could speed up the process but I understand that’s not always an option.
They did the job fast and they let me know what was need . Like I needed to change my cabin filter
Amazing experience same day appointment they got me in and out quick and my car was still clean when I got it back no foot prints!
Had an amazing experience buying my first new Toyota everyone was so helpful and made it an easy and stress free experience! 10/10 recommend buying a car from Bud Clary Chevy Toyota of Moses Lake!
Victor was very professional and polite. I would recommend him to anyone. He went above and beyond for me.
Bud Clary is my choice because they provide excellent customer Service. The associates are great. They are the best!
Wyhatt is an excellent dealer and works hard to find the vehicle that met my needs. Also made sure the car was cleaned and ready since it was just delivered and hour before I arrived.
My service went very smooth this time. They did a great job! It was completed in a timely manner
Was able to get me in the same day and explained what was needed to be done.
Johnathan was great to work with. Very knowledgeable and professional and would recommend anyone to Bud Clary for all their vehicles and needs..
This time was different, I spend less time waiting for the service. And the guy who help me with the service was a nice gentleman.
They gave me options on service provided for my vehicle. Texted picture of a potential problem so I could approve additional work. Very polite.
Service was very good, staff was great, just didn't get the outcome on the motor I was hoping for..
Zero sense of urgency. Communication poor. Price discrepancies was also a thing. I left a good review the first time I went for an oil change with how that went, with the customer service as well. This time , complete turn around of expectations (different people running the show this time). Definitely not going back there.
Great group of people to work with. The entire team is professional and willing to go the extra mile.
We had an absolutely amazing experience with Kyle Stanfill at Bud Clary Toyota in Moses Lake, WA, about a month ago. From our first phone call to walking into the dealership, Kyle was incredibly welcoming, spirited, outgoing, fun, polite, and professional. He has such a fun personality and made the entire process enjoyable instead of stressful. He's funny yet professional, easy to talk to, and someone you can truly be yourself around.
Kyle was extremely helpful every step of the way. He answered all of our questions, made sure we understood everything, and never made us feel pressured. What ... Read More Google - Apr 7, 2026
Just love these guys! They are good natured and good humored. They are great with keeping me in the loop and answering any questions I may have. Just all around great guys! Thank you Bud Clary’s Service Advisors!
I just purchased a car working with Jesus Barragan. Jesus and the rest of the staff made the process very quick and simple for me.
Jason was fantastic to work with! He made the process of selling my car quick, smooth, and stress-free. Very professional and honest. Highly recommend working with him.
When I came in, I get my license plates, they didn't even put them on. And after my service a day, you guys don't wash cars? Every place I bought a new car truck.Will always put the plates on and wash my truck after service! So I'll be taking my business elsewhere!!!
We want to start off and say, we like Kyle’s! Kyle Stanfill did an amazing job from the moment we contacted the dearlership to walking away with our new vehicle. Kyle and Travis Lovestendt were an amazing team and made us see how much they value family, local community, and having the best possible deal. We recommend asking for Kyle and Travis, and look forward to going back for another vehicle!
I have bought 2 cars here and they have been nothing but amazing and flexible! Shoutout to Kyle! Best salesman I have encountered made the transaction fun and was great at finding quick solutions to the hiccups we encountered!
Great experience and great to deal with do my service.
They were very polite. Texted when they needed permission to change out the air filter. Thanks.
Customer service was good and kept informed of needed services despite only asked ng to problem solve my radio issue. Performance Auto Sound was able to replace and install a new battery for $1800 less than Bud Clary.
Got my oil change, filter swapped, and tires rotated in a timely manner considering how busy they were. Victor in service was very kind and respectful.
worked well with customers concerns. and the job was completed to my satisfaction
We recently visited Bud Clary Toyota to look at a few models we had narrowed our search down to. We worked with Christopher (Chris), who was patient, helpful, and gave us plenty of time to explore the vehicles and take a test drive. There was absolutely no pressure, which we really appreciated.
After talking things over at home, we returned the next day. The sales manager, Gary, walked us through numbers on several different models and worked with us to get the payment right where we were comfortable.
A quick backstory: we bought a car from Jeremy several years ago, ... Read More Google - Feb 19, 2026
I purchased my 2025 Toyota 4Runner TRD Pro from this dealership and had a very smooth and professional buying process. Communication was clear from start to finish, with zero pressure to add extra packages or insurance. I live about 300 miles away, and Wyatt was incredibly helpful - he negotiated the price over the phone and sent detailed photos so I could inspect the vehicle remotely before making the trip. Everything matched what was promised when I arrived. Very straightforward, honest team and a truly hassle-free purchase. Highly recommend, especially working with Wyatt.
The gentleman I had the pleasure of working with today was professional and gave me no pressure to buy. Very pleasant experience. Unfortunately they were not willing to negotiate whatsoever on price but had a good experience regardless.
Was made aware of upcoming issues, but was not pressured into doing them.
Richie was great to deal with and very helpful! We will be back!
Victor was very helpful, professional, got me in and out for my maintenance Very kind and helpful knowledgeable Thank you Victor
Marvelous Experience
Nice frendly staff, great ride home and back, fair price
They were very good honoring the “Bud Clary Care” oil change and didn’t charge me the total cost for the diagnostic procedure. Also charged the car overnight inside their shop. But! I scheduled a ride home and a ride back to the business (the ride to/from was really important for me). Sat there from 9:45am to 11:30am when they finally got around to giving me a ride home. Then they forgot I needed a ride back to the shop and had to leave my car there overnight. Told me they’d be there at 8:20 the next morning because ... Read More Google - Feb 7, 2026
We purchased a Toyota Grand Hybrid Highlander from Bud Clary and our experience was "AWESOME"! Over the years we have purchased many cars and this was one of the easiest purchases. They gave us a very good price for our trade in and that made the deal even better!!
Wyatt was our salesperson and he was sharp.
He answered all questions we had and if he wasn't sure he said he wasn't sure and would find out and he GOT back to us . Very impressed with that.
In the future if we are looking for a ... Read More Google - Feb 4, 2026
Prompt & courteus service. Keep informed on progress of service to van. Service manager was helpful in adjusting a billing problem
Was pleasant efficient and a pleasure working with.
Victor was awsome again! Thank you!!
Quick, efficient and friendly
I had a great experience with Victor in the service department today. He was very courteous and I appreciated his transparency about what they could and couldn’t do based on availability of diagnostics that particular day. They did take care of my two recalls, and I’ll be back for the other issue.
(Translated by Google) Very good service, thank you (Original) Muy buena atencion, gracias