Customer Testimonials
I've had a hard time with oil changes here. The first one they did something wrong and oil leaked all over our when I got home. I then had to buy oil to put in and drive back to the dealership so they could fix it. Instead of an apology I got "no charge today!" as if I had received a huge favor.
The second time was better, but it did take almost 2 hours for a pre scheduled oil change that they knew I would be waiting in the dealership for.
We bought the three oil change ... Read More DealerRater - Sep 29, 2026
Abel and Jessica were great!
Not clearly stated as to the price of what was recommended to be done to the car
I recently purchased a new RAV 4 from this dealership. I worked with Jeremy, Wyatt, and Chris. All of them were friendly and responsive, and facilitated a smooth and stress free buying process. I would recommend this dealership to anyone looking to buy a car. This dealership provides excellent service and fair pricing.
Jonathan in service tries so hard to do all he can for us. We’ve been coming for years and although the service time itself has recently taken much longer than previous years, Jonathan always makes it pleasant and appreciate his patience and professionalism. Thank you Jonathan.
I would've given a much higher score had it not been for this one incident. During the "inspection" it was determined that I needed a new air cabin filter. Due to the exorbitant cost to have this done by your dealership (over $50) for something that literally takes 30 seconds, I politely declined to have this service done, as I can easily do this myself. It was a female that I spoke with. She showed me the cabin filter and it was indeed loaded with debris. I told her that I would replace it myself but before placing it ... Read More DealerRater - Sep 25, 2026
Fun bunch to work with, they were knowledgeable about the vehicles and were able to get us into a safe vehicle that fit our needs.
This was my first time purchasing a car through a dealership. Initially, I had my guard up and was unsure what to expect. However, Kyle was kind, thorough, and provided complete transparency. I’m very happy with my Tesla! Additionally, Dayvonn, the finance manager, was easy to work with and made for a smooth sailing experience. Thank you Bud Clary!
Kind, pleasant experience, would definitely come back, exceptional service from my advisor, see you next time
It took a little longer than I expected for an Oil Change but it was done very professionally.
Excellent service. Enjoyed working with Paige! I always appreciate the way I am treated at the dealership. Thanks so much.
Price was way higher than stated on coupon will not be back for service ever
We went there just to look and a gentleman came out and I said just looking he said ok and turned around. And with that being said , I said do you have the key for this he was the most polite car salesman I have met in a long time so we bought the car from him. His name is I Jesus so if yo go there ask for him. He is a great person. Thank You
Service is always fast, reliable and welcoming. Employees are professional and considerate everytime I need service for my vehicle.
Everyone I interacted with was fun and friendly. I felt very comfortable there and well taken care of!
Friendly and helpful, was a little misleading on our purchase, inventory was a little thin
Friendly staff to work with, understanding and patient. Things transitioned very smoothly. Glad to keep my truck.
We had another excellent experience working with Able Guerra at Bud Clary Honda! Able previously helped us with the purchase of our truck, and we had such a great experience that when it came time to find a car for our son, we knew we wanted to work with him again.
Able is friendly, knowledgeable, honest, and never makes you feel pressured. He made the entire process easy and went above and beyond to make sure we were taken care of and felt good about our purchase. It’s hard to find a salesperson you genuinely trust, and Able has ... Read More Google - Sep 12, 2026
I worked with Kyle on purchasing a new (to me) Toyota and my experience was awesome! Kyle was pressure free, answered all my questions, which were endless, and worked hard to get me exactly where I needed to say yes! 10/10 would work with him again and buy from Bud Clary!
They did a great job showing the options for vehicles and helping guide through the buying process
I took my vehicle in for an oil change about 9:00 AM. They asked if I would be waiting there or leaving while the work was done. I asked how long. They replied about an hour and a half. I said that I would leave, so they said they would call when it was done. I called at noon and they said it wasn't done but the technician would start on it after lunch. I called a couple more times that day. They didn't finish until after 4:00 pm and I had to call them to hear that it was ... Read More DealerRater - Sep 9, 2026
Service was friendly and informative. Quick to help with all questions asked about the worked being performed.
Poor customer service, went in for an oil change and alignment with an appointment, sat there for 5 hours with no answers as to why it was taking so long and no updates along the way. At the end of the appointment they charged me for a tire rotation as well. I never once asked for or approved a tire rotation.
Kyle in the sales department was wonderful to work with. He even took the time to research and speak with other departments when needed to answer all my questions. Highly recommend!
Alondra was incredibly helpful throughout the process. Many phone calls and emails were conducted over the course of several weeks due to my wife and I living 330 miles away in Bigfork, Montana. We placed a $500.00 deposit to "hold" the care for us as the dealership spent time getting the car Gold Certified. Bought and picked up the car August 28. The paperwork process with Dayvonn was incredibly slow. We paid via a cashier's check and had few questions, but yet it took hours.
This Toyota dealership was out of the way for me but got the vehicle in a timely manner and for the right price.
Crazy an oil change took 3 hrs and I had an appointment . When I asked they said it was because it was Friday.
Johnny and Susan have repeatedly taken the time to improve my customer experience. They communicate well and in a timely manner. I appreciate the above and beyond effort from them.
Were very helpful, got me into an even better car then I had hoped for, Ashley was my salesperson and she was amazing, process took awhile was there from 10-7 but as I said they got me into something even better then I had hoped so it all worked out. Thanks guys we are loving our new 4Runner!
I went there three times, only to eventually find out that the issue with my car could have been fixed simply through the vehicle’s settings.
A few of the employees were very nice and helpful, but my experience was inconsistent. There was one man at the front desk who didn’t seem very sure about what he was doing. One day I was told one thing, and the next day I was told something completely different, which made the situation more frustrating than it needed to be.
There was also a young blonde woman who was there all three ... Read More DealerRater - Aug 24, 2026
Excellent service from salesman. Very enjoyable buying experience. I would definitely consider the dealership for my next purchase.
Payge had above and beyond customer service. She kept me informed on all my updates.
Damaged my vehicle. Didn’t use the lug lock system ruined the lug bolt instead. Curbed the rim. Basically said they were not going to take responsibility for any of it. Called left message for service manager. No call back.
Was very good experience Friendly and very informal. First time buying a Toyota so they were very helpful
Our salesman was a very knowledgeableyoung man. He was personable and kept us informed regarding the arrival of our vehicle.
Easy to schedule keeps me informed nice to work with. Giod communication and good lidtenerd
People are very friendly, they update you on what is going on with the car.
Clean building, friendly staff,knowledgeable sales personnel. Very pleasant buying experience!Amanda was awesome to work with!
Krysten was very polite and helpful as was the gentleman whom I signed the papers with
They are hard to communicate with. Messages left with no return calls. I actually picked up my vehicle from having oil changed, 3 hours later they called me to pick up my vehicle. Customer service is horrible!
I was really pleased this time. It only took about 1hour to service my car. They were also able to unstick a phone attachment that I accidentally got jammed in the top of the cover for the front cubby hole.
I always get great service from the entire excellent team at Bud Clary Toyota in Moses Lake!
This last visit was one of the better ones I have had. Unfortunately I have had struggles with the wait times, feeling like they did not get all the services done, or that customer care was not always the best… I will say that Payge is a great asset to the service department, she was super kind, caring and knowledgeable.. might have been half the reason I will renew my bud clary care
It was absolutely over priced work. Over $600 for a replaced battery. There were charges that I was not made aware of until I came to get my car. I will definitely make sure I tell anyone who asks to never get their car worked on there.
I live three hours away from that dealer. My local dealer, Rogers Toyota in Lewiston, xxxxxx me off, so I messaged Jesus on Saturday morning. They gave me a great deal, so I bought my 2026 RAV4 SE AWD the same day.Thanks Jesus and that dealers.
Staff was polite and efficient. Shuttle service was polite and efficient and a great service
Long wait and upselling pushed on me. Bought car brand new and always taken it here for maintenance. Disappointed with most of my visits and lack of good work.
Everything was as expected. Good customer service. Will continue taking my car to them. Thank you!
Got a routine tire rotation. Took 3 hours after the appointment time. This is pretty normal for this facility. Had a sensor warranty work, truck in shop 1 week. They do not offer a loaner car for warranty. Very inconvenient
The staff was exceptional, friendly and competent. While it took a little longer to solve the problem with my car they did it.
It was great and honest. They showed me everything possible and what my opportunity are.
Service so bad I had to call the police. Horrible communication, horrible time management, horrible experience all around. Thy had My 2022 Chevey 2500 Diesel for a week. Sad the repair to the hard shift was maintenance and changed me $1100 over the approved services. I’m going to a dealer out f ton from now on.
Customer service was great Luis was very friendly. Staff was fast and efficient I will gladly be back
All service advisors were friendly, professional and greeted us upon arriving. Our Service Advisor, Luis, provided excellent customer service and kept us informed during our vehicle's servicing.
Not understanding why you do not take personal checks for payment . Paige was very helpful in the servicing of my car .
they fixed my convertible hardtop motion for much less than I expected. A great tech.
Harley, the Service Rep and the Technician that I spoke to I was treated with courtesy and respect. I was shown physical evidence of the repair needs for my vehicle. I don't do surveys, so this is the last survey I will do for Toyota. If I had issues with Bud Clary, I wouldn't be a return customer.
Up sale up sale New car with 9,000 miles. And needs front and alignment. Not covered under warranty.. need fuel additives not under warranty. A lot of up sales for unnecessary things is the car really that bad that you need alignment after 9000 please then you go spend $250 to go get it assessed by a front end alignment guy and he says nothing‘s wrong up sale up sale up sale.
I had a very good experience purchasing my New RAV4 at Bud Cleary Toyota of Moses Lake!
I had a great experience at Bud Clary Toyota of Moses Lake. Everyone was friendly and knowledgeable
Johnny in Service makes the service experience exceptional. I have had several experiences with Johnny and all have been note worthy. His commitment to honest and thorough customer service is refreshing. Many of my experiences over the years with other advisors have not been as enjoyable.
Kyle was great!! The process was very smooth!! We love our new car. We would recommend this dealership to anyone looking for a car.
Had a great connection with Kyrsten who assisted me in the purchase of my new Grand Highlander. Chris in finance was also terrific who made the purchasing process extremely smooth. Thank you to Kyrsten and Chris.
This dealership was one of the only dealerships willing to work with me to find the specific build I wanted.
If you want to find the Toyota you desire & work with someone who cares and communicates well, contact Bud Clary Toyota. Ask for Kyle! From start to finish, even in the finance department, Dayvonn, was quick and easy to work with. We highly recommend doing business with them!
Would not even think about taking my car to them. They take weeks to diagnose and don't ever check their work when they "done." One cae I took to them for AC problems they could not diagnose and still charged me. The 2nd time I took another vehicle for a bad rear clutch deferencial and charged me $5700. We did not drive more than 30 ft when the care was jerking hard . When back into the office and told them what the car was doing. They said they run them for 10 miles to verify no issues. Yet we could ... Read More DealerRater - Jul 15, 2026
Very patient with me and worked with me very well and informative with all the breakdown in information and made it easy for my options.
Hola soy Huber esta es mi experiencia , son amables, atentos estoy contento con el trato pienso que Toyota es la mejor marca gracias al vendedor jesus gracias.
Impressed with the service department. Explained my service contract with me and what it covered.
My car still clunks and squeaks since my oil change 2 weeks ago It was quiet before I had it serviced I don’t get it you guys have always done good work This last oil change was bad🥺
Kyle and Dayvonn were fantastic to work with! They were incredibly knowledgeable, helpful, and patient, answering all of my (many) questions with professionalism while still being very personable and friendly. They actually made the entire car-buying experience comfortable and enjoyable. I'm so glad Bud Clary had the car I was looking for, and even more grateful that Kyle and Dayvonn were the ones who helped me.
I added a clear shield to my loan and cannot get ahold of an actual person to make the initial appointment. It sends you to a computer which wants to schedule a diagnostics appointment and when you try calling for a person it goes to voicemail. Even when I call another department they cannot find anyone working in the service department that can help me. People like working with people NOT computers.
I would recommend this service department. They were courtious efficient and professional. They also have a shuttle which I use frequently.
All new staff have made for a better experience. They got the truck done in a reasonable amount of time and even were able to get us back in for additional fluid changes.
Had a great experience! It was very fast and great customer service! 10 out of 10
Friendly staff, not high pressure salesman but help you make the right decsion and willing to deal fairly
Great job service was quick and on time. Accomplished what I requested! Well done and complete!
Went in for a scheduled oil change, had a morning appointment and every thing went good, was there only a little over a hour.had no problems
Everyone was kind and nice, yet did not diagnose the coolant leak with our 2018 Prius.
The service was great; however, they would not take my check after over 10 years and 3 vehicles we have serviced with them. Not such a big deal except for the 3% service charge on the credit card...especially when the service and parts are charged at a premium. Who carries $1200 in cash anymore?
Got the service taken care of without any hiccups and good explanation of what was done and/or needed to be done.
Stress free buying experience. The whole team did a professional job. The price we agreed on was fair. Thank you.
Working with Levi, he helped me figure out the best options in a multi vehicle transaction. His level of communication and support was above the top! He assisted me with a lease buyout of my '23 4runner - I absolutely love this vehicle and just could not part with it! Too many great adventures and looking forward to many more! Highly recommend working with Levi and his management staff!
Me and my husband were very pleased with the service we received! The salesman Kyle really went above and beyond to help us get into our new Grand Highlander as smooth as possible and we were very impressed! He even went above and beyond to help us get snacks for our kiddos during the paperwork process! Pleasure to work with!
Good service, quick service. Review of service by lead at exit pointed out wipers were in good condition but wipers did need replacing, he also ran thru the service information that was performed much too quickly. Service person who saw me to my car was very positive and goid spirits.
Sal most two weeks fo r fuel leak kept sayiny they would stay in touch called left message and Tex neither got back finally got fed up called on Thursday not ready will be fri morning. Called Friday said to come out be ready to pick up at 5 pm was there at 5 to pick up truck not ready said they would call me on Tuesday extremely in happy I usually go to sangstet motors in Wenatchee they have there act together won’t be coming back will leave truck on side of road before coming back when I brought it ... Read More DealerRater - May 29, 2026
Kyle was great and helpful. Only thing I wish could have been different is allowing me to fill out paperwork before I come in so I could speed up the process but I understand that’s not always an option.
They did the job fast and they let me know what was need . Like I needed to change my cabin filter
Amazing experience same day appointment they got me in and out quick and my car was still clean when I got it back no foot prints!
Had an amazing experience buying my first new Toyota everyone was so helpful and made it an easy and stress free experience! 10/10 recommend buying a car from Bud Clary Chevy Toyota of Moses Lake!
Victor was very professional and polite. I would recommend him to anyone. He went above and beyond for me.
Bud Clary is my choice because they provide excellent customer Service. The associates are great. They are the best!
Wyhatt is an excellent dealer and works hard to find the vehicle that met my needs. Also made sure the car was cleaned and ready since it was just delivered and hour before I arrived.
My service went very smooth this time. They did a great job! It was completed in a timely manner
Was able to get me in the same day and explained what was needed to be done.
Johnathan was great to work with. Very knowledgeable and professional and would recommend anyone to Bud Clary for all their vehicles and needs..
This time was different, I spend less time waiting for the service. And the guy who help me with the service was a nice gentleman.
They gave me options on service provided for my vehicle. Texted picture of a potential problem so I could approve additional work. Very polite.
Service was very good, staff was great, just didn't get the outcome on the motor I was hoping for..
Zero sense of urgency. Communication poor. Price discrepancies was also a thing. I left a good review the first time I went for an oil change with how that went, with the customer service as well. This time , complete turn around of expectations (different people running the show this time). Definitely not going back there.